You can authenticate our executive through the following ways: </br>

• In-app verification: Once the executive reaches your premises, an OTP will be sent to your number which the executive will then enter on his app to verify the match.</br>
• ID Card: The executive will display his identification card issued by Rupeek.</br>
• ID Proof: The executive can display a government ID proof upon request.</br>

Applying for a gold loan with Rupeek can be done in 3 easy steps.

• Request a loan:: Download ourapp, give us a call, or visit our website.
  
• Get your gold valued:: Complete the KYC process.
  
• Get money instantly: The loan amount is instantly transferred to your account.
  

You can complete agold loan repayment or pay your interest through ourwebsite orapp. On both platforms, you will have the following options for payment modes:

• Internet banking
• Debit card
• UPI
• Money transfer using RTGS/IMPS NEFT.

You can complete various types ofgold loan repayment, including interest payment, closure payment and part payment. </br>

• Interest payment is the interest you need to pay on your principal amount every month.</br>
• Closure payment is the closure amount you need to pay to release all your jewels.</br>
• Part payment is a payment you can make at any point in time which is more than the interest payable for that month. </br></br>

In order to make repayments towards individual loans, please contact customer support at 18004198000.</br>

• Sign in to the Rupeek app with your registered mobile number and OTP. </br>
• Select the'Repay your Loan' page from the menu options. </br>
• To close the loan, choose'Close Loan’ as your payment method. </br>
• The loan closure summary will then be displayed, providing details such as accrued interest, rebate amount (if applicable), and the final payable amount for your online gold loan. </br></br>

If you need a Full or Part release, you can select branches by booking a convenient slot during the release process. For assistance, please don't hesitate to call ourcustomer support at 1800 419 8000, a number also provided on your gold pledge card.

You can raise a renewal request from the Rupeek app. Once requested, you will be prompted to pay the requisite amount to initiate the renewal process with the lender partner. In cases where the loan is eligible for loan enhancement, the same will be communicated to the lender partner for processing.

Based on the customer repayment and other checks, the lender partner will carry out the loan renewals and transfer excess amounts to the customer’s registered bank account in case of loan enhancement.

Please note that in case of loan enhancement, the amount shown on the app during the renewal request is indicative. The lender partner will process the repayment as per its systems and transfer the correct loan enhancement amount to the customer’s bank account. Further please note that the lender partner reserves the right to process or reject the request basis its internal policies and checks.